Frequently Asked Questions

1. How long does delivery take?

Orders are processed within 1–3 business days and typically delivered within 4–8 business days across India.

2. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or WhatsApp to monitor your delivery status.

3. What should I do if I receive a damaged product?

If your item arrives damaged, please contact us within 48 hours of delivery with clear photos of the product and packaging. Our team will assist you with an exchange.

4. Can I exchange my order for a different size?

Yes! We offer size exchanges subject to product availability. Contact our support team to start the exchange process.

5. Who pays for exchange shipping?

If DripMozo ships the wrong size or incorrect product, we will cover all exchange costs. If the correct item was delivered and you wish to exchange it for another size, return shipping charges will be the customer's responsibility.

6. What are the conditions for an exchange?

Items must be unworn, unwashed, and returned with all original tags and packaging intact.

7. Can I cancel my order?

Orders can only be canceled before they are dispatched. Once shipped, cancellations are not possible.

8. What payment methods do you accept?

We accept UPI, Credit Cards, Debit Cards, Net Banking, and Cash on Delivery (COD) where available.

9. Is Cash on Delivery available?

Yes, COD is available for eligible orders and serviceable locations.

10. What if I receive the wrong product?

If you receive an incorrect item, contact us within 48 hours of delivery. We'll arrange a replacement at no additional cost.

11. Do you deliver across India?

Yes, DripMozo proudly ships to customers all over India.

12. How can I contact DripMozo?

For any questions or support, reach out to us through our Contact Us page or email. Our team aims to respond within 24 hours.